These Terms explain how students, parents, educators, and institutions may use BlankSage and how one-time digital purchases work.
Last updated: October 8, 2026 · Version 2026-10-08.1
1. Who we are and these Terms
These Terms govern your use of BlankSage, operated by BLANKSAGE SOFTWARE PRIVATE LIMITED in India (CIN: U62011KA2026PTC213825; GSTIN: 29AAOCB3018L1ZC). Our registered office is Flat No. 203, Block NEB, Sriram Spandana Apartment, Challaghatta, Bangalore North, Karnataka, 560037, India. BlankSage provides online educational practice, test-series, answer-sheet evaluation, feedback, reporting, and related services to students, parents, educators, and institutions. By creating an account or placing an order you accept these Terms. If you are under 18, please use BlankSage with the knowledge and guidance of a parent or legal guardian, who should place or supervise any purchase; a child is not asked to enter a purchase contract independently. An institutional representative must be authorised to act for that institution. If you do not agree, do not use the service.
2. Accounts, students, and parents
Keep your account information accurate and your login details secure. You are responsible for activity under your account. Accounts are activated as soon as you finish signing up and verify your email; no separate parent or guardian approval step is required. If you are under 18, please use BlankSage with the knowledge and guidance of a parent or legal guardian, who should place or supervise any purchase for your account. A parent or guardian may contact support at any time to ask about, correct, or request deletion of a child's account or data.
3. Products, prices, and payment
Available products, included features, access conditions, and prices are described on the product page and shown again before you confirm checkout. Prices are charged in the currency shown at checkout. A purchase is a one-time payment unless a product page expressly says otherwise; the current student checkout does not automatically renew or charge recurring subscription fees. Checkout is processed by our payment provider. BlankSage does not ask you to send card numbers, UPI PINs, passwords, or payment one-time passwords by email or support message.
4. Digital delivery and access
BlankSage products are delivered digitally to the BlankSage account used at checkout. After the payment provider confirms that payment is captured, access to the purchased test, test series, or paper-upload entitlement is normally activated in that account. There is no physical shipment. Access may be delayed while a bank or payment provider confirms a transaction. If a successful payment has not appeared in your account within one business day, contact support with your order or payment reference. Product-specific access duration or limits shown at purchase apply.
5. Cancellation and refunds
You can cancel an unpaid checkout by closing the payment window; no purchase is made unless payment succeeds. BlankSage does not currently sell automatically renewing subscriptions through student checkout. After a digital product has been delivered, a change of mind or a decision not to use it will not normally qualify for a discretionary refund. Refunds may be requested for a duplicate charge, a payment captured without the promised access being supplied, a material difference from the product description, a service defect we cannot reasonably resolve, or another case covered by applicable law. We investigate each request and may ask for the order/payment reference and details of the problem. If approved, we initiate the refund to the original payment method within five business days. Banks and payment providers may take additional time to post it. A full refund may remove access that was granted solely by that purchase. The detailed process and exclusions are in the Cancellation and Refund Policy at /cancellation-refunds. Nothing in these Terms limits rights that cannot be excluded by applicable law.
6. Acceptable use and user content
Use BlankSage lawfully and only for its intended educational purpose. Do not bypass access controls, share account credentials or private access links, scrape or copy protected materials, upload malware or unlawful content, attempt to extract answer keys or models, or interfere with another person's account. You retain rights in material you submit. You give BlankSage permission to host and process it only as needed to provide, secure, troubleshoot, and improve the service described in the Privacy Notice.
7. Educational and AI-assisted results
OCR, scores, AI-assisted evaluation, feedback, and recommendations may contain errors or omissions. They are tools for practice and review, not official board results or a substitute for a teacher, parent, or other qualified human judgment. Review important results and report material errors to support.
8. Availability, changes, and suspension
We work to keep BlankSage available, but maintenance, outages, or third-party failures may interrupt the service. Features and catalogue availability may change. We may suspend access to protect users, comply with law, respond to misuse, or address a security issue. Where possible, we will give notice of material changes that affect a paid product. These Terms do not exclude liability or consumer rights that applicable law does not allow us to exclude.
9. Privacy and children
The Privacy Notice explains how BlankSage processes account, learning, support, and payment-related information, including how a parent or guardian can ask about or request deletion of a child's data. Please read it before using the service.
10. Intellectual property
BlankSage and its licensors own the service, software, branding, test materials, and other content except for material users submit. A purchase gives you the personal access described on the product page; it does not transfer ownership or permit redistribution.
11. Governing law and complaints
These Terms are governed by the laws of India, subject to applicable consumer-protection rights and procedures. For questions or complaints, contact support@blanksage.com. Grievance Officer: Nishant Gupta, nishant@blanksage.com, +91 96327 66066. We aim to acknowledge grievances within 24 hours and resolve them within 15 days. Consumer complaints will be acknowledged no later than 48 hours and redressed within one month, subject to any shorter applicable legal deadline. You may use the applicable consumer commission or other statutory complaint mechanism without giving up your legal rights. More details are on our Contact page.
12. Updates to these Terms
We may revise these Terms when the service or applicable requirements change. We will update the date and version on this page and provide any notice required by law. Continued use after updated Terms take effect is subject to applicable law.
13. Limited-period launch offer
When an active launch campaign is available, eligible new accounts created during its announced signup window receive two free bundle choices after completing onboarding. Choose from the bundles eligible in the campaign catalogue. Each further three qualifying evaluated test attempts with completed feedback earn one additional free bundle choice. Submitted, cancelled, abandoned, failed, or still-pending evaluations do not count as completed qualifying attempts. Feedback must be completed after viewing the results before starting the next test where this requirement applies. Negative feedback is welcome: a favourable answer is never a condition of access or rewards. Free choices are account-specific, cannot be sold or transferred, and have no cash value.
14. Offer dates, limits, and paid purchases
The campaign signup deadline and the benefit expiry are separate dates. Your offer screen shows eligibility, remaining choices, progress, and applicable expiry. Claims and offer access are subject to the campaign end date and any product-specific conditions; free access is not a promise of lifetime access. There is no fixed maximum number of additional bundles you can earn while the campaign remains available, but the three-test and feedback conditions still apply and each bundle retains its included papers and attempt limits. Catalogue availability may change. Listed bundle prices remain applicable to separate purchases. A free offer does not create an automatic future charge. Ending the campaign does not revoke separately purchased access. Material changes to the benefits of an enrolled account will be communicated; statutory rights remain unaffected.
15. Test attempts, uploads, and result review
Follow the test instructions, timers, submission windows, file requirements, and attempt limits shown in the product app. Upload only your own answers or material you are authorised to submit, and avoid including unnecessary personal information about yourself or others. Keep a copy of your answer sheets until evaluation is complete. Evaluation time can vary with paper length, queue size, image quality, and provider availability. An estimated turnaround is not a guaranteed deadline unless expressly agreed. Report disputed marking through the available question grievance or support flow and identify the attempt and question. Survey feedback does not by itself open a marking dispute or change a score.
16. Proctored tests
Where a test is labelled proctored, review its camera, fullscreen, conduct, and violation requirements before starting. The current student test flow uses a local camera preview without recording or uploading camera video or audio. It reports test-integrity events such as leaving the test window, exiting fullscreen, loss of camera availability, or prohibited clipboard actions. Reaching a displayed violation limit may end the test or restrict further action. Contact support if a technical problem caused a flag; a flag is not conclusive proof of misconduct.
17. Institutions and authorised access
Institution administrators and educators must have authority to invite learners, upload their information, and access their results. They must supply appropriate notices and obtain necessary permissions. Access is limited by assigned roles and institutional relationships. Institution-specific fees, service levels, and processing instructions may be governed by a separate written agreement; that agreement cannot remove individual rights required by law. Do not upload confidential school records or third-party information unrelated to the service.
18. No official affiliation or outcome guarantee
Unless a specific relationship is expressly stated, BlankSage is an independent practice service and is not an official examination board, government agency, or awarding body. Board and examination names identify the intended practice syllabus. We do not guarantee a grade, admission, examination rank, or improvement in marks. Product-specific descriptions govern the practice materials included; do not treat AI output as an official marking decision.
19. Suspension, closure, and remedies
You may stop using the service and request account closure through privacy settings or support. Deletion can remove access to saved submissions and results, so request any information you need first. We may restrict accounts for security, unlawful conduct, or material breach and will explain the reason and provide a review channel where reasonably possible and legally permitted. We will consider proportionate remedies for any affected paid service. These Terms do not impose a blanket waiver of liability, mandatory arbitration, or a restriction on statutory consumer remedies.
20. Changes, interpretation, and contact
The dated version on this page identifies the current published Terms. We will explain material changes and obtain renewed agreement where required. Existing paid entitlements remain subject to the conditions disclosed at purchase and mandatory law. If a provision is unenforceable, the remaining provisions apply to the extent lawful. Failure to enforce a provision immediately is not a waiver. Questions, accessibility assistance, suspected security issues, or requests for a copy of these Terms can be sent to support@blanksage.com.