Digital delivery only
BlankSage products are online educational services. We do not ship books, paper test packs, or other physical goods for student purchases, so there is no shipping fee or courier tracking number.
BlankSage · Customer information
Digital Delivery Policy
BlankSage delivers student products online to the account used at checkout. We do not ship physical goods.
Last updated: October 8, 2026
Where access is delivered
After successful payment confirmation, we add the purchased test, test series, or paper-upload entitlement to the BlankSage account used at checkout. Sign in to the BlankSage product app using that account and check your tests, library, or purchase history. Product pages describe the items and any access limits included in the order.
When access is available
Access is normally activated shortly after the payment provider confirms the payment as captured. A bank or payment provider may take longer to confirm a transaction. If payment is marked successful but the purchase is still missing one business day later, email support@blanksage.com with the account email and order/payment reference. Do not send payment credentials or OTPs.
Delivery problems
If you paid with a different email/account than expected, cannot open the purchased content, or see an incorrect product, contact support@blanksage.com. We will verify the order and help restore the correct access or handle the issue under our Cancellation and Refund Policy. Service access requires an internet connection and a supported browser/device.
Free bundle delivery
Eligible launch-offer accounts can claim two initial bundles after onboarding. Further choices are earned after each three qualifying evaluated attempts with completed feedback. Access is added to the signed-in account when a claim succeeds; free claims do not require a payment. Check the offer dashboard for dates, eligibility, remaining choices, and benefit expiry. Report a missing claimed bundle to support with the bundle and account details.
Access periods and test availability
The bundle listing and in-app test instructions explain included papers, available attempts, start windows, upload deadlines, and any access expiry. Unlocking a bundle does not mean every paper can be attempted repeatedly without limits or outside its availability window. Paid access and promotional access may have different conditions; review them before purchasing or claiming. A test scheduled for a future date becomes available according to its schedule.
Device and submission requirements
You need an internet connection and a compatible browser. Handwritten evaluation requires legible answer-sheet photographs or supported files uploaded within the instructions shown. Features that scan answers or proctor a test may require camera permission. Check the test instructions before starting and keep your originals until results are available. Poor connectivity, incomplete uploads, or unreadable files may delay processing; contact support for help rather than repeatedly paying.
Evaluation delivery and service interruptions
Result delivery is separate from purchase access. Scores and reports appear in the product app when evaluation completes; email notifications may also be sent where enabled. Estimates can vary with queue size, paper complexity, upload quality, and provider availability. If access, submission, or evaluation is interrupted, provide the attempt reference and an explanation to support. We will investigate restoration or an appropriate remedy under the purchase and refund policies.
Delivery records and assistance
Keep the order confirmation, payment reference, or free-claim confirmation to identify an issue. Contact support@blanksage.com for access assistance, alternative instructions if a feature is inaccessible, or a copy of the relevant policy. There is no physical replacement or shipping return process for these digital services.