BlankSage · Customer information
This Notice explains how BlankSage handles account, learning, support, and payment information.
Last updated: October 8, 2026 · Version 2026-10-08.1
BLANKSAGE SOFTWARE PRIVATE LIMITED (CIN: U62011KA2026PTC213825; GSTIN: 29AAOCB3018L1ZC) operates BlankSage, an online educational practice, assessment, and evaluation service. This Notice covers visits to our websites, account creation, test-series purchases, student learning, support, and institutional use. When an institution directs us to process student information, the institution may also have responsibilities under its own notice and agreement.
Depending on how you use BlankSage, we may process account and identity information (such as name, email, authentication identifiers, and account status); records of your acceptance of the Terms and Privacy Notice; learning information (such as courses, test attempts, answers, uploaded answer sheets, OCR text, scores, and feedback); device, log, and security information; and support messages and resolution records. For a paid purchase, our payment provider processes payment-instrument details. BlankSage receives transaction information such as order and payment references, product, amount, currency, payment status, and refund status. We do not ask for or store card security codes, UPI PINs, or payment OTPs.
We use information to create and secure accounts; record acceptance of our Terms and Privacy Notice; deliver tests, digital purchases, OCR, evaluation, and reports; provide support; process and reconcile payments and refunds; prevent fraud and abuse; maintain records required for accounting or law; and operate and improve BlankSage. We do not use child data for targeted advertising or unrelated profiling.
Students may be under 18. BlankSage does not currently require a separate parent or guardian approval step to sign up, and it does not ask for your date of birth or a parent's email when you create an account. If you are under 18, please use BlankSage with the knowledge and guidance of a parent or legal guardian. Parents and legal guardians can contact support to ask about, correct, or request deletion of a child's data, subject to verification of their authority and records we must retain. We do not use child data for targeted advertising or unrelated profiling.
Answers, uploaded papers, extracted handwriting, and evaluation data are processed to provide your requested educational service. We use specialised processing services for OCR and AI-assisted evaluation. BlankSage does not train AI models on your personal data, answer sheets, responses, results, or feedback. We do not authorise our AI processing services to retain submitted content beyond the processing needed to return results or to use it to train their models. We do not sell student submissions. Submitting a paper does not grant permission to publish it. We retain the learning records needed to deliver your account, reports, support, and review history as described in this Notice; this is separate from training a model. AI and OCR outputs may be inaccurate and should be reviewed where the outcome matters.
Our payment provider processes payments and handles payment-instrument credentials under its own privacy and security practices. BlankSage uses transaction references and payment status to confirm purchases, grant or restore access, investigate payment issues, issue approved refunds, and keep required business records. Contact us if a charge appears on your statement but the purchase is missing from your account.
We share only the information needed with service providers that operate authentication, email, cloud hosting and storage, job processing, monitoring, OCR and AI evaluation, analytics where enabled, customer support, and payment services. Provider processing is also subject to the relevant service agreements and privacy terms. Some providers may process information outside India. Contact us for information about the providers and processing locations relevant to your account; applicable restrictions on international transfers remain binding. We may disclose information where required by law or to protect users and the service.
We retain account and learning records while your account is active and they are needed to provide tests, results, progress, support, and dispute handling. Approved erasure requests trigger account erasure. Operational information is deleted or redacted, while limited security, financial, dispute, or legally required records may remain. Backup copies and independently held service records follow their applicable retention and deletion procedures; removal is not instant across every system.
We use access controls, authentication safeguards, private storage, encryption or tokenisation where appropriate, signed access links, audit logging, backups, secret management, and incident-response procedures. No online service can guarantee absolute security. We will investigate incidents and provide notices required by applicable law.
Subject to applicable law, you may ask for access to or correction or deletion of your information, withdraw consent where processing relies on consent, and raise a grievance. Parents or guardians may make requests for a child account after we verify authority. Use account settings where available or contact support@blanksage.com. Grievance Officer: Nishant Gupta, nishant@blanksage.com, +91 96327 66066.
We use essential storage needed for sign-in and service security. Analytics are used only where enabled to understand aggregate product use, reliability, and errors. We do not use student information for advertising or retargeting. We send essential account, security, purchase, and support messages. Any marketing messages will include an opt-out.
We may update this Notice when our service or data practices change and will update the date and version shown here. For privacy questions or requests, email support@blanksage.com. For grievances, contact our Grievance Officer at nishant@blanksage.com or +91 96327 66066.
Account and onboarding data can include your name, email, phone number, board, class, target exam, account role, and institutional relationship. Authentication and policy-acceptance records include identifiers, verification status, and the Terms and Privacy Notice versions you accepted. Learning records include selected bundles, attempt timing, responses, uploads, extracted text, evaluations, explanations, feedback, and marking disputes. Security records can include IP address, browser information, request timestamps, access events, and reported test-integrity events. We process each category for the account, educational, support, integrity, or legal purpose associated with the action; not every feature collects every category.
After applicable tests, we collect your survey answers, their question and survey versions, completion status, and the associated student and attempt identifiers. Answers can describe navigation difficulties, question quality, missing features, use of results, study decisions, and confidence in marking. If you flag a question, we may collect its question identifier and optional explanation. We use these records to identify content and product problems, maintain feedback completion and bundle-credit progress, and investigate issues. The launch offer requires survey completion before another applicable attempt and before qualifying attempts earn further choices. Answers need not be positive. Optional free text may be left blank where the survey permits; do not include sensitive or unrelated personal information. Feedback is not automatically published as a testimonial.
When you request a demo, we collect the details you enter, such as name, email, organisation, role, organisation type, expected volume, evaluation needs, and message. Demo records are saved in a restricted-access enquiry register and sent by email to the BlankSage team to respond and arrange the demo. Waitlist details are used to manage launch interest and updates. Newsletter subscriptions are handled through our email delivery service. We may retain submission timestamps and technical anti-spam information. A demo request does not authorise unrelated marketing or enrol a child in the product. You can ask us to stop follow-up or remove an enquiry by contacting support@blanksage.com; unsubscribe from marketing using the message’s unsubscribe option or by contacting us.
We use service providers for account authentication, payment processing, email delivery, enquiry records, hosting, private file storage, background jobs, OCR, AI evaluation, and limited analytics where enabled. They receive the information needed for the functions they perform. Approved BlankSage staff may access relevant submissions, results, survey answers, transaction references, or support records to deliver support, review a marking dispute, maintain content quality, or address security issues. An institution may access records within its authorised relationship with the learner. Service arrangements may change; a material change in purpose or personal-data handling will be reflected in this Notice and any required consent flow. Contact support for information about the processing relevant to your account.
For the current proctored student tests, the browser requests camera permission and displays a local preview. That test flow does not record or upload camera video, does not request microphone audio, and does not perform facial recognition. It sends test-integrity events such as a hidden tab, loss of window focus, fullscreen exit, camera interruption, and prohibited actions, with the information needed to link them to the attempt. These events may restrict or end a test under its displayed rules. Camera access for answer-sheet scanning is a separate action: the image or file you choose to submit is uploaded for evaluation. Denying a permission may prevent the feature that needs it from working.
Essential cookies and browser storage maintain authentication, account security, and necessary interface state. Blocking or clearing them may sign you out or prevent the product from working. In the current student app, enabled product analytics are configured without identified person profiles, session replay, heatmaps, or automatic interaction capture, and event properties are filtered to reduce personal information. Page and error telemetry can still involve technical request information processed by the provider. Browser privacy settings can restrict optional technologies. Analytics do not replace the account-linked learning records and test-integrity records required for the educational service.
We explain required fields and permissions in the relevant flow. Without necessary account, upload, payment-confirmation, or offer-feedback information, we may be unable to activate the corresponding feature. Optional information is not required unless clearly stated. Where processing relies on consent, you may withdraw it through the available settings or support; withdrawal does not make earlier authorised processing unlawful. We may still keep limited records where required for accounting, security, claims, or law. Acceptance of Terms is separate from permission for unrelated marketing or other optional processing.
Use Privacy settings in the product app where available, or email support@blanksage.com with the request type and the email associated with your account. You may request an explanation of the personal information held and its processing, correction, a copy of available records, account erasure, or withdrawal of consent, subject to applicable law. Parents and lawful guardians may act for a child account holder after appropriate authority checks. We may ask for proportionate verification to prevent disclosure to another person; do not email identity documents unless we explain why and provide a suitable route. We will explain any refusal, lawful retention exception, or additional information needed. Where a right to nominate another person applies, contact us to record and verify that request.
Downloadable exports expire 72 hours after completion and are removed through the lifecycle cleanup process. On approved account erasure, we delete or redact the operational profile, onboarding records, test attempts, submissions, evaluations, feedback, support content, notifications, and account-linked learning records. Linked answer-sheet files, student-owned uploaded paper files, and export objects are deleted through the configured storage integration, and the authentication identity is removed through its configured integration. Financial records may remain with direct account links removed; records of past parental consent from earlier sign-up periods are minimised, including removal of guardian names and contact details. Account-linked security and audit logs of erased accounts are retained until they are older than 365 days and then become eligible for cleanup. A legal or dispute obligation may require retention of particular records. Backup versions and separate enquiry or service records require their respective expiry or deletion procedures. Ask us which records remain and why.
Report a suspected account compromise or exposed answer sheet to support@blanksage.com without including passwords, tokens, or payment credentials. We investigate reported incidents and notify affected people and authorities where required by applicable law. Links to third-party sites, payment interfaces, and institution systems are governed by their own notices. Neither a privacy notice nor technical safeguards can guarantee that an incident will never occur.
Grievance Officer: Nishant Gupta, nishant@blanksage.com, +91 96327 66066. Include your account reference and the action you want us to take; never send passwords or OTPs. We aim to acknowledge grievances within 24 hours and resolve them within 15 days, subject to applicable statutory deadlines. You retain the right to use applicable regulatory or legal complaint channels. Privacy requirements, including the Digital Personal Data Protection framework, apply according to their commencement dates and scope; this Notice does not claim that every provision is already in force or that BlankSage holds a regulatory certification.